Customer Support Engineer (Authentication Azure)

What is Azure Authentication?

Azure Authentication is a core component of Microsoft Entra ID (formerly Azure Active Directory - Azure AD), responsible for verifying user and application identities within the Azure ecosystem.

- Primary Goal: Ensuring secure access control to applications, systems, and data by authenticating users and devices.

- Key Authentication Methods:

• Password-based Authentication – Traditional username & password login.

• Multi-Factor Authentication (MFA) – Adds an extra layer of security.

• Passwordless Authentication – Uses Windows Hello, FIDO2, or Microsoft Authenticator.

• Certificate-based Authentication (CBA) – Uses digital certificates for authentication.

• Single Sign-On (SSO) – Allows users to log in once and access multiple apps.

Why It Matters?

- ️Enhances enterprise security and prevents identity-based attacks.

- ️Protects users against phishing, brute force attacks, and credential theft.

- Integrates with key Microsoft services like Microsoft 365, Azure Virtual Desktop, SharePoint, Teams.

YOU WILL:

• Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.

• Resolves or escalates multiple and varied customer issues. Documents technical work and research.

• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.

• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement

• Provides feedback to improve products to more senior engineers or technical advisors.

• Identifies potential defects and escalates to more senior engineers to resolve.

• Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.

• Follows processes provided by the business.

• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

***Must have

• Open to Freshers & Non-Tech backgrounds – only requires fluent English (~IELTS Speaking 6.5 or TOEIC 800 or higher).

• Priority given to candidates with customer service experience or a strong customer-oriented mindset.

• Willingness to work in shifts and work night shifts

• 5 days work week, 2 unfixed days off (9 hours a day, consisting of 8 hours of work and 1 hour for breaks)

***Nice to have

• A background in IT/Technical/Science/Engineering/Automation is advantageous.

WHY US?

• Salary ranges from 18,000,000VND

• Salary at 100% during the probationary period

• 90% contribution of the gross salary to social insurance

• An employee who works at night (10PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance

• 20 days leave (12 days of annual leave and 8 days of sick leave)

• Training will be offered

• Full working equipment will be provided Annual Health Checkup

• Activities: Birthday party, Employee engagement activities.

OTHERS:

• Working time: Rotation Shift, including: 5 days a week, 9 hours per day, including 8 working hours and 1 hour for rest.