Customer Success Partner

Responsibilities:

Trusted Partnership:

• Collaborate closely with Sales Representatives, providing them with the support needed in handling strategic customers.

• Ensure internal alignment on customer’s goals and marketing strategies.

• Cultivate long-term, trust-based relationships with our valued customers, to maximize growth & positive logistics experiences.

• Effectively manage your time and priorities to balance sales and customer service activities.

Customer Centricity and Issue Resolution:

• Understand customer needs in a way that relevant to Maersk products and solutions to offer optimal support.

• Retain existing customer success metrics as directed.

• Drive implementation, execution, and customer satisfaction.

• Address any customer pain points promptly.

• Timely resolve issues by leveraging cross functional teams.

Commercial Process Management:

• Oversee the Allocation process by coordinating with the customers, ensuring customer commitments are met.

• Support the Ocean tender handling process with TCM. Follows up on tenders based on direction from Sales Representatives.

• Coordinate the Logistics RFI/RFP & Contracting process for complex deals with the relevant stakeholders.

• Ensure timely contract renewals and adhere to pricing guidelines.

• Intermediate English Proficiency: Effective communication is key.

• Customer-Centric Approach: Understand and address customer needs.

• Logistics and Supply Chain Experience: Minimum 2 years of relevant industry knowledge.

• Product Understanding: Familiarity with transportation & logistics product features and benefits.

• Presentation and Excel skills: Ability to convey complex information clearly.

• Influencing and Stakeholder Management: Comfortable working across multiple departments in a deadline-driven environment.

• Process-oriented mindset.

• Active team player, self-starter, and multitasker who can quickly adjust priorities.