Customer Service Team Leader (Logistics)

Job descriptions:

- Lead C/S team and develop the relationship with agency

- Contact to check shipping rates with the shipping company/ airline/ agent

- Perform and resolve customer dispute or complaint cases

- Understand customer needs and recommend appropriate solutions, enabling customers to enjoy the full benefits of our comprehensive range of products and services

- Provide comprehensive and professional services to customers

- Collaborate with related department to arrange shipments smoothly

- Perform reports and other tasks as assigned by Manager.

Requirements:

- Proven working experience as a customer service leader

- Bachelor’s degree in Supply Chain, Logistics, Import-Export, Economic or related field

- Advanced troubleshooting and multi-tasking skills

- Can communicate in Korean and English

- Good soft skills: communication, negotiation, organization

- Able to work under high pressure

- Competence with Microsoft Word, Excel.

Benefits:

- Ensure full insurance regimes according to Vietnamese law

- Holiday bonus, 13th-month salary depending on the Company's situation

- 12 days of leave

- Annual review of salary increase

- Professional and friendly working environment.