Customer Service support - S4 Hana
Job description
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• Provides information and assistance to customers via inbound/outbound calls/emails;
• Answers, escalates and follows up all requests in order to ensure proper response and quality of service;
• Registers all details related to customer interactions in the database and contributes to the knowledgebase development;
• Is the image of the company and follows the company's Internal Regulations, policies as well as the service's work instructions and processes;
• Fulfils additional assignments (for e.g. support for other colleagues/countries/locations/new services, including Customer Support Representative activities/satisfaction surveys);
• Meets the service key performance indicators;
• Gets involved in the continuous development and improvement of processes and service;
• Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company;
• Fulfils any other tasks related to area of responsibility, as requested by direct superior.
Job requirements
• Language: English - advanced level
• Very good IT-skills (MS Office), SAP knowledge and accounting background are a plus;
• High sense of responsibility, patience, urgency and customer support;
• Capacity to organize and make decisions;
• Flexible and driven to solve customer's requests;
• Ability to work under pressure and good team engagement;
• Logical thinking and analysis abilities;
• Confident and willing to learn;
• Very good communication skills (empathy; active listener, persuasion etc.), positive attitude;
• Proactive and responsible in finalizing all assigned tasks;
• Willingness to work in shifts;
• Previous customer support experience is a plus.
What We Can Offer
Bonus
Healthcare Plan
Paid Leave
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Job Information
11/09/2024
Experienced (non-manager)
Customer Service > Customer Service
Customer Support, English - advanced level, IT skills (MS Office), SAP knowledge, accounting background
IT Software/SaaS
Any
1
Any
Job Locations
OfficeHaus Building, 32 Tan Thang street, Son Ky ward, Tan Phu district
Etown 2, 364 Cong Hoa street, ward 13, Tan Binh district, HCM
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