Customer Service Support (Japanese)

• Provides information and assistance to customers via inbound/ outbound calls/ emails;

• Answers, escalates and follows up all requests in order to ensure proper response and quality of service;

• Registers all details related to customer interactions in the database and contributes to the knowledge base development;

• Is the image of the company and follows the company's Internal Regulations, policies as well as the service's work instructions and processes;

• Fulfills additional assignments (for e.g. support for other colleagues/ countries / locations/ new services, including Customer Support Representative activities/ satisfaction surveys);

• Meets the service key performance indicators;

• Gets involved in the continuous development and improvement of processes and service;

• Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company;

• Fulfills any other tasks related to area of responsibility, as requested by direct superior.

• Language: English - advanced level, Japanese (N2 and above - advanced speaking and listening skills)

• Very good IT-skills (MS Office), SAP knowledge and accounting background are a plus;

• High sense of responsibility, patience, urgency and customer support;

• Capacity to organize and make decisions;

• Flexible and driven to solve customer's requests;

• Ability to work under pressure and good team engagement;

• Logical thinking and analysis abilities;

• Confident and willing to learn;

• Very good communication skills (empathy; active listener, persuasion etc.), positive attitude;

• Proactive and responsible in finalizing all assigned tasks;

• Willingness to work in shifts;

• Previous customer support experience is a plus.