Customer Service Staff

• Handle export/import documentation tasks, including issuing HBL or HAWB, A/N, D/O, e-manifest, and debit notes to customers.

• Handle Debit Note, SOA of Customers, Partners, Vendors.

• Follow trucking order and control trucking vendor to ensure delivery time to factory.

• Enter shipment information into the company systems.

• Track shipping status and maintain good relationships with carriers, warehouses, trucks, and other related departments.

• Address and resolve customer disputes or complaints with great care.

• Understanding US shipment processes (AMS, FMC, ISF filing) is preferred.

• Ensure compliance with all internal and regulatory requirements and customer standard operating procedures.

• Execute tasks assigned by the region manager, report results regularly, and maintain good cooperation with overseas agents and customers.

• Familiarize yourself with the pricing of the responsible region, analyze the current status and development of the routes, and update internal quotations accordingly.

• Assist management with any special tasks assigned.

• College degree or above, with a preference for majors in logistics or international trade.

• Proficiency in written and spoken English.

• 2-3 years of experience in the freight forwarding industry, with a preference for the America lane.

• Knowledge of handling air/sea shipments.

• Strong communication skills and a team-oriented spirit

** BENEFIT:

- 13rd salary

- Gas / telephone allowance

- Company trip

- Annual Health check

- Full salary insurance

- Review salary: 1 time / year

- Working time: Mon – Fri : 8h ~ 17h - Sat: 8h30 ~ 12h00