Customer Service Staff

- Handle and assist customers on quotation, sales order and product inquiries.

- Closely follow up customer quotation to aggressively get the order.

- Actively seek opportunities to grow existing customer business.

- Follow up incoming sales prospect through email/call/ Zalo.

- Assist day to day customer inquiry/ feedback on the efficiency of the customer service process.

- Communicate & coordinate with internal Departments/ Supplier to handle customer requirement.

- Handle and resolve customer complaints, provide appropriate solutions and alternatives within the time limits & follow up to ensure resolution.

- Compliance communication procedures, guidelines, KPI & company procedure.

- Visit customers may be required but limited.

- Other tasks will be assigned by Manager.

- Fluent in both written and spoken English is preferred.

- Bachelor Diploma holder

- Prefer 2 to 5 years B2B industrial sales support, tele-marketing experience.

(Experience with Factory Automation/ Electric devices is highly preferable)

- Actively/ able to handle business with less of supervision

- Possess high energy, result-oriented and customer-centered

- Good communication, negotiation & customer service skills

- Fast worker, able to do multi-task as well as handle workload in a high volume and fast pace environment

- Good team player

- Able to self-commute to the office (Tien Son Industrial Zone, Bac Ninh Province) is highly preferable;

- Meticulous and organized

- Proficient in MS Office

- Work on Saturday on rotation basis