Customer Service Staff
Mô tả công việc
1) Overall Scope
Manage daily operation activities for both Import & Export operations:
2) Description in Detail
• Export job:
− Rate pricing /negotiation with carriers and vendors in term of biding/project
− Handle daily work related to the export operation, from checking the sailing schedule to submitting the bkg until the pre-alert is complete and sent to the destination agent.
− Follow up on the cargo stuffing plan with the customer to ensure timely prevention and handling of possible risks.
− Solving all the matters and problems related to operation jobs
− Ensure to create, file, and update SOPs and internal systems, and make sure accurate progress is made.
− Support and cooperate with the Account Department on collecting credits
− Well-coordinate with all related parties at different locations to ensure appropriate & timely actions.
− Report directly to manager for any irregularity.
• Import job:
− Do tracing shipment from receiving pre alert to empty container returning to port.
− Ensure the shipments depart with the correct documents or the final pre-alert.
− Collaborate with documentation PIC to update cargo progress to the customer
− Solving all the cargo problems related to operation jobs until cargo is released to CNEE
− Fulfill buying/selling rates into the system and complete payment request to the accounting department.
− Issue debit note to the customer and coordinate with the accounting department on the customer’s payments.
− Report directly to manager for any irregularity.
Yêu cầu công việc
• Smart, careful, good communication ability
• Proficiency in MS Office, and Outlook is a must.
• Ability of listening, speaking, reading, writing English (Good at Korean preferred)
• Bachelor’s Degree (Priority to Foreign Trade University, Economics University, Maritime University or other relative to shipping business)
• Solid freight forwarding knowledge with all ship modes (Sea, Air, Local transportation), domestic and international procedure practice.
• Have a minimum of 4 years of experience in freight forwarding documentation/ customer service
• High sense of responsibility.
• The ability to work independently, under pressure, multi-task, be a team player, and work in a fast-paced environment.
• Critical thinking and problem-solving skills..
• Good discipline.
• Take Initiative, teamwork, self-motivated, and detailed.
* WHAT WE CAN OFFER
• Full-paid Social Insurance & Extra insurance & Annual Health check
• 13th payment & Incentive if achieving target
• Laptop for working
• Opportunity for training in HQ(S. Korea)
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Tỷ lệ cạnh tranh
VietnamWorks tính toán tỷ lệ cạnh tranh của bạn dựa trên thông tin ứng tuyển của bạn và so sánh nó với các ứng viên khác cho công việc này sau khi bạn ứng tuyển.
Thông tin việc làm
22/08/2024
Nhân viên
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
Freight Forwarding, Export Shipment, Import-Export, Trucking, Customer Relationship Management
Hậu cần/Giao nhận
Tiếng Anh
4
Không hiển thị
Địa điểm làm việc
Hồ Chí Minh, Việt Nam
172 Hai Bà Trưng, Phường Đa Kao, Quận 1, Thành phố Hồ Chí Minh, Việt Nam
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