Customer Service Specialist

Coherent Vietnam, a branch of Coherent Corp., a global leader in engineered materials and optoelectronic components, is a vertically integrated manufacturing company that develops products for applications in the industrial, optical communications, aerospace and defence, life sciences, semiconductor capital equipment and consumer markets.

Coherent Vietnam is planning significant investments in the southern province of Dong Nai. We aim to develop high-tech projects in advanced optics and semiconductor (SiC) manufacturing. This initiative, located in Nhon Trach 1 Industrial Park, involves an investment capital of hundreds of millions of U.S. dollars and is set to begin operations by the end of 2024.

Ensure the customer side and internal factory always be connected to avoid any miscommunication. Convey customer demand, find the right person in charge and provide timely action. “Customer-first” is the discipline that this role needs to bear in mind always, the prompt action we take and service quality we provide may possibly decide how fast the company business grow and how concrete the relationship with customers stand.

1. Order Management

2. CRD (Customer required delivery date) update

3. DN (stands for delivery note) creation

4. RMA (returned materials analysis) management

5. Credit management

Bachelor’s Degree, prefer in Foreign Language, Business, Trade, Supply Chain Management or equivalent specializations.

2+ year of experience on customer service in manufacturing company which focus on problem analysis and resolution on customer-related issues

Demonstrated ability to achieve results independently or working with others

Ability to recommend and implement improvements

Excellent interpersonal and communication skills

Experience with networked PC based computer systems.

Ability to handle multiple priorities involving external and internal priorities

Ability to excel in a cross-organizational, cross cultural, global team environment

Excellent English skills, especially Oral & Writing skills.