Customer Service Representative (Hà Nội)

Roles of a CSR:

- Supporting the sales team to grow new business effectively by understanding and anticipating customer requirements, then advising a wise and competitive logistic solution to overcome the challenges of delivery, inventory and cost.

- Acting as the frontline communicators and problem solvers, serving as a bridge between the customers and the various departments to address customer inquiries, concerns, and complaints promptly and effectively in ensuring a seamless and satisfactory customer experience from the moment an order is placed until the product is delivered and beyond.

- Gathering feedback, identifying areas for improvement, and relaying valuable insights to the relevant departments to enhance internal overall SOP for better customer satisfaction.

Main tasks of a CSR:

1. Order processing:

- Receive and process customer sales orders

- Verify commercial and legal terms

- Schedule deliveries

- Accomplish delivery and payment documents

2. Transportation:

- Select the best mode of transportation for delivering products to customers.

- Minimize costs and ensurê timely delivery.

3. Communication:

- Provide customers with accurate and timely information about their orders, including tracking information, delivery times, and any potential delays or issues.

- Receive and coordinate with other departments to solve customers' concerns.

4. Inventory planning:

- Check inventory level and customers' orders & forecasts to plan stock for SCM team to purchase materials.

• Customer orientation and ability to adapt/respond to different types of characters.

• Strong phone contact handling skills and active listening.

• Ability to multi-task, prioritize, and manage time effectively.

• Good command in oral and written English.

• Good PC skills in MS office (Excel, Word, Power Point), E-mail and Internet.

• Effective communication with customers, supplier and coworkers