Customer Service Representative (Đà Nẵng)
Job description
Roles of a CSR:
- Supporting the sales team to grow new business effectively by understanding and anticipating customer requirements, then advising a wise and competitive logistic solution to overcome the challenges of delivery, inventory and cost.
- Acting as the frontline communicators and problem solvers, serving as a bridge between the customers and the various departments to address customer inquiries, concerns, and complaints promptly and effectively in ensuring a seamless and satisfactory customer experience from the moment an order is placed until the product is delivered and beyond.
- Gathering feedback, identifying areas for improvement, and relaying valuable insights to the relevant departments to enhance internal overall SOP for better customer satisfaction.
Main tasks of a CSR:
1. Order processing:
- Receive and process customer sales orders
- Verify commercial and legal terms
- Schedule deliveries
- Accomplish delivery and payment documents
2. Transportation:
- Select the best mode of transportation for delivering products to customers.
- Minimize costs and ensurê timely delivery.
3. Communication:
- Provide customers with accurate and timely information about their orders, including tracking information, delivery times, and any potential delays or issues.
- Receive and coordinate with other departments to solve customers' concerns.
4. Inventory planning:
- Check inventory level and customers' orders & forecasts to plan stock for SCM team to purchase materials.
Job requirements
• Customer orientation and ability to adapt/respond to different types of characters.
• Strong phone contact handling skills and active listening.
• Ability to multi-task, prioritize, and manage time effectively.
• Good command in oral and written English.
• Good PC skills in MS office (Excel, Word, Power Point), E-mail and Internet.
• Effective communication with customers, supplier and coworkers
What We Can Offer
Bonus
Healthcare Plan
Team Activities
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Job Information
20/08/2024
Experienced (non-manager)
Logistics/Import Export/Warehouse > Supply Chain Management
Chăm Sóc Khách Hàng, Multitasking Skills, Kho Vận, Xuất Nhập Khẩu Hàng Hóa
Supply Chains
Any
1
Vietnamese
Job Locations
Khách sạn Mường Thanh Luxury Sông Hàn, Đường Nguyễn Văn Linh, Hải Châu, Đà Nẵng, Việt Nam
No.11, Long Khanh 2, Vinhomes Thang Long, An Khanh, Hoai Duc, Hanoi, Vietnam (Gần Thiên đường Bảo Sơn)
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