Customer Service Officer

Key Responsibilities:

• 1. Lead Generation and Qualification: Identify potential leads, follow up on inquiries, and qualify leads to create sales opportunities.

• 2. Customer Support: Provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience through various communication channels such as phone, email, or chat.

• 3. Complaint Resolution: Effectively manage and resolve customer complaints and concerns, aiming to achieve customer satisfaction and retention.

• 4. Sales Process Management: Manage the sales process efficiently, from initial contact to closure, ensuring timely and accurate follow-ups with customers.

• 5. Order Processing and Management: Process orders, track shipments, and coordinate with internal teams to ensure timely delivery and fulfillment of customer orders.

• 6. Customer Relationship Management: Build and maintain strong relationships with customers, understanding their needs and proactively identifying opportunities to add value to their experience.

• 7. Product and Service Knowledge: Develop a deep understanding of the products or services offered to effectively assist customers and provide accurate information concerning their inquiries.

• 8. Other tasks as assigned.

• Communication Skills: Excellent verbal and written communication skills to effectively

interact with customers, understand their needs, and convey information clearly and

courteously.

• Problem-Solving Ability: Strong problem-solving skills to address customer issues and

find satisfactory resolutions in a timely manner.

• Empathy and Patience: Ability to empathize with customers' concerns and remain patient

when handling challenging situations to maintain a positive customer experience.

• Attention to Detail: Meticulous attention to detail to accurately process orders, manage

customer accounts, and follow internal procedures.

• Multi-tasking: The capability to handle multiple customer inquiries simultaneously and

prioritize tasks effectively to ensure timely and efficient customer service.

• Adaptability: Flexibility to adapt to changing customer needs, company policies, and

procedures to meet evolving customer service requirements.