Customer Service (Night Shift, US Timezone)

Lexor is a global leader in the nail salon industry, known for innovation, quality, and customer support. We specialize in designing and manufacturing advanced, eco-friendly, and hygienic pedicure spa chairs. Our patented Ecojet® whirlpool system and Auto-fill feature set new standards for comfort and efficiency.

With a California-based design team and manufacturing in Vietnam, we control the entire production process to ensure exceptional quality and safety. At Lexor, we combine creativity, technology, and passion to deliver extraordinary products that elevate the beauty and wellness experience.

• Website: laclong.com, #ghenailmassage, #pedicurespa, lexor.com

• Products: Pedicure Spas, Salon Furniture, Accessories,...

• Market: America, Europe, Australia.

JOB RESPONSIBILITIES:

• Focus on Customer Support.

• Manage a volume of calls / emails / chats with knowledge and efficiency.

• Identify and address customer needs, with a goal of total satisfaction.

• Completes reports of calls and other data accurately and on time.

• Refer issues and questions to managers if necessary.

• Excellent English communication, speaking confidently and fluently (Clear voice).

• Customer service experience is a plus, Lexor still welcomes freshers, and you would be trained in the professional US policy program from the beginning.

• Basic computer skills, including Word, and Excel.

• Effective multitasking, prioritization, and time management skills.

• Quick, good communication and problem solving skills.

WORKING HOURS:

• Monday to Sunday (Night Shift): 10 PM – 6 AM (1-hour break)

• Workdays: 5 days/week (if working on Monday to Friday)

• Workdays: 4 days/week (if working on Saturday and Sunday)

• Shift arrangement: Flexible, managed by the supervisor

OFFERS:

- Gross Salary: From 8 - 12 milion per month + bonus, high salaries for high performance;

- Work in a foreign-friendly and professional environment.

- Full participation in social insurance according to government regulations.

- 12 annual leave per year & annual regular health check-ups.

- 13th-month salary based on the company's business performance.

- Receive comprehensive training on company processes before starting work - continuous

supervision and guidance from management until proficiency is achieved.

The company provides all the necessary work equipment.

LOCATION: 19F Ky Dong Street, District 3, Ho Chi Minh City