Customer Service Manager

Responsibilities • Enhancing the customer service experience to foster customer engagement and drive organic growth. • Providing oversight to the customer service teams, ensuring their effective performance. • Developing service procedures, policies, and standards to uphold quality. • Maintaining accurate records and documenting customer service activities and discussions. • Analyzing statistics and preparing accurate reports for performance evaluation. • Training and managing Customer Service Assistants and Representatives, fostering their professional development. • Setting customer satisfaction targets and collaborating with the team to consistently achieve them. • Interacting with customers daily, addressing inquiries and guiding them towards relevant services. • Designing customer loyalty programs to enhance revenue and improve client retention. • Establishing customer service policies and procedures to streamline operations. • Staying up-to-date with advancements in the customer service field to implement relevant improvements and strategies.

• Education: Bachelor’s Degree in business administration, communication, or a related field • Proven working experience as a Customer Service, Retail Manager • Experience in providing customer service support • Excellent knowledge of management methods and techniques • Working knowledge of customer service software, databases and tools • Awareness of industry’s latest technology trends and applications • Ability to think strategically and to lead • Strong client-facing and communication skills • Advanced troubleshooting and multi-tasking skills