Customer Service Manager

- Monitor the target achievable and take immediate action of corrective and preventive if some item can't catch the target

- Improve work efficiency and rationalize human resources.

- Develop a positive attitude and create a good working atmosphere

- Monitor key customer sales data and involved urgent and special cases

- Analyze metrics, identify trends, weight arguments, optimize workflows, and determine the cause of problems. Think strategically about improving processes and customer satisfaction levels

- Establish the operation procedure and smooth the connection between CS and internal departments

- Managing conflict between internal and externally. Handle these issues effectively and keep the team’s morale high and client’s satisfied

- Effectively communicate expectations, provide customer feedback, offer direction to employees, and listen attentively to customer problems to facilitate day-to-day conflict resolution

- Maintaining professional attitudes, resolving issues, and dealing with demanding clients, help team keep calm during heated moments

- Manage and prioritize multiple tasks. Manage team’s workload, address customer’s complaints on time, and document the findings

- Performance management through creating and monitoring team’s goals and track individual employee performance

- Bachelor's degree

- At least 3-5 years of experience in a manager level

- Computer Operation skills: ERP experience mandatory, MS Office

- Good command of English

- Confidential and professional way of working

- Independent, team spirit

- Able to work under tight schedule

- Note:

+ Working Hours: Monday - Friday, 7:30 am - 4:15 pm

+ Flexible working arrangement: minimum of 3 days in-office and up to 2 days remote

+ Shuttle buses at Bien Hoa, HCM, Binh Duong route

+ Personal health insurance card (PTI) for all employees

+ Competitive salary