Customer Service Leader

MISSION:

We are looking for a Customer Service Leader to join our strong team. In this store, service is the differentiating factor and we are looking for an inspiring, customer-obsessed teammate who can spread the WOW experience in-store.

RESPONSIBILITIES:

Customer Delight

Guarantee a professional, adapted, and personalized dialogue both online and offline.

Guarantee the delight of each customer.

Help my customer before and after the whole purchase process, if he/she wishes, to develop a personalized relationship with him/her.

Human Management

Recruit, train, and develop their competencies and talent. I prepare the managers for the company.

Ensure the professional skills of teammates in the cash till and welcoming desk, as well as spreading the delightful spirit throughout the store.

Be the HR referent for the store (hour records for night work, holidays, and overtime).

Guarantee the cash till and welcome desk team planning for the store.

Be the duty manager of the day for the Store (with captain KPIs).

Be the example of the delighted spirit.

Customer Relations Management + customer journey project management

Led and implemented all customer-related projects, including being a Technology relay.

Have the CI mindset to provoke and propose solutions to keep improving customer delight.

Analyse data of customers to provide actionable insights for sports leaders and communication relay.

Cash flow management

Manage the cash flow of the store.

Manage the physical and technical implementation of the Welcome Desk and Cash Till.

Propose and implant new services and the best means of payment solutions for my customers.

Manage all the cash processes in-store.

WHAT WE NEED FROM YOU:

Love to work directly with customers daily and obsess with their delight.

Have experience working in the store.

Be at ease with IT tools and love to manage people and projects, functionally.

Be passionate about sport.

Have strong experience in Customer Service.

Be demanding for yourself and your team.

Love to lead a team by example.

Believe in a cooperative/participative way of leadership, you are positive, dare to take challenges, and are adaptable.

Be fluent in Vietnamese and English