Customer Service – Freight Forwarding

• Customer Service and Operation.

• Coordinate all air and sea freight activities, including booking, documentation, data entry, shipment organization & tracking, billing, arranging transport.

• Manage AWB, HAWB, HBL, Manifest, Arrival Notice, Delivery Order…

• Communicate on daily basis with shipping lines, airlines, truckers, customers, warehouse; sales representatives and oversea agent offices.

• Answer phone calls, respond to emails from customers, follow up and handle customer enquiries.

• Use and maintenance of internal freight system for creating potential customer, making and managing order for new shipments, creating import & export FCL, LCL and air forwarding jobs, Logging Sea Cargo, Export Customs Manifest, PRA, Monitor customs clearance…

• Knowledge of system is preferable (FAST).

• Other ad-hoc duties when being assigned;

• At least 2-years of experience in the same role/same industry is required for this position.

• Good customer service skills.

• Excellent English skill in both written and oral.

• Ability to cope with repetitive or continuous support queries.

• Solid computer skills with the ability to learn new systems quickly.

• Customer Service orientation.

• Well organized and detailed.

• Good communication skill and teamwork spirit.

• Problem analysis and problem-solving

• Self-motivated, ambitious, quick learner.

WHAT WE CAN OFFER

• Competitive Salary Package.

• SHUI on 100% salary under Labor Contract.

• Professional working environment and promoted opportunity in MNC

• Premium Healthcare

• Training locally and overseas.

• 13th month Salary + Year-end bonus by individual ability and company performance.

• 14 annual leave days