Customer Service Executive

• Customer Service and Ensure customer satisfaction, feedback to customers in professional manner.

• Coordinate all air and sea freight activities, including booking, shipment organization & tracking, billing, arranging transport.

• Communicate on daily basis with shipping lines, airlines, truckers, customers, warehouse; sales representatives and oversea agent offices.

• Answer phone calls, respond to emails from customers, follow up and handle customer enquiries.

• Use and maintenance of internal freight system for creating potential customer, making and managing order for new shipments, creating import & export FCL, LCL and air forwarding jobs.

• Other ad-hoc duties when being assigned;

• University Degree, preferably majoring in Economic, Foreign Trade, Supply Chain / Logistics or related majors.

• At least 01 years of relevant working experience

• Carefulness, patient, good team-work skills and work independently to meet tight deadlines

• Hard-working, honest and ability to work under pressure

• Good at communication skills, problem solving & time management skills to handle multiple tasks and prioritize effectively

• Good at writing & speaking English

• Microsoft Office Specialist