Customer Service Executive

Job responsibility:

1. Customer service: provide customers with quality service, answer customer inquiries, handle customer complaints, ensure that customers have a clear understanding of the logistics process, and solve problems encountered by customers.

2. Order processing: process the customer's order, including confirming the order information, goods information, payment method, etc. At the same time, they need to ensure the accuracy of order information, timely feedback on order status, and timely handling of abnormal orders.

3. Logistics tracking: update the location and status of goods in a timely manner, and ensure that customers have a clear understanding of the transportation process.

4. Inventory management: work closely with warehouse staff to ensure the accuracy of inventory information and deal with issues such as inventory adjustments and stockouts in a timely manner.

5. Coordination and communication: maintain good communication and coordination with other internal departments and external partners to ensure the accuracy and timeliness of information transmission.

Qualifications:

1. More than one year of relevant work experience, working experience in logistics and freight forwarding industry is preferred.

2. Proficient in Office software, have efficient execution and problem-solving ability， high sense of responsibility, good communication skills.