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Customer Service Executive
Mô tả công việc
1. Customer Service Management
- Develop ideas to enhance customer’s satisfaction
- Resolve all customer queries and complaints
- Give proposal on the solution to prevent arising issues or complaints
- Research & making strategy to enhance the service quality for normal customers and VIP customers
2. Service Training
- Take part in all training courses about Service Mind for brand staff, Lotte staff and outsourcing staff
- Update training materials, create new training courses
3. Front Office Supervision
- Managing and training Front Office staff
- Daily checking duties: Staff appearance, store's hygiene, displayed products and other related service duty on-site
- Take care of customer contact points: VIP Lounge, Service Lounge, Information Desk, POP, customer’s facilities
- Support events, promotion as being required
Yêu cầu công việc
- Bachelor degree, any majors, good looking appearance
- At least 2 year-experience in the relevant position; Having experiences in 5-stars Hotel, Shopping Mall, Airways is an advantages
- Good verbal and written communication in English and Vietnamese
- Be careful & accurate, have good team-work and communication skills
- Can work under high pressure and self-motivation
- Working time: 5 days/weeks from 08:30 - 17:30, mostly from Mon - Fri and about 1 - 2 weekend shifts per month. Be able to work in evening shifts, weekends and holidays at some peak times if the job requires.
Benefits:
- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
- Training & development: Personal development course, professional training course, solf skill training course...
- 15 paid-leave annually; Social, Health, Unemployment insurance
- Health care scheme: PVI Health insurance; Annual health check
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities
Các phúc lợi dành cho bạn
Thưởng
Chăm sóc sức khoẻ
Nghỉ phép có lương
Thông tin việc làm
06/11/2024
Nhân viên
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
Dịch Vụ Khách Hàng, Customer Service, Customer Care, Front Office Service, Chăm Sóc Khách Hàng
Bán lẻ/Bán sỉ
Tiếng Anh
2
Không hiển thị
Địa điểm làm việc
LOTTE MALL West Lake Hanoi, 683 Lạc Long Quân, Phú Thượng, Tây Hồ, Hà Nội
Lotte Mall West Lake Hanoi, 683 Lạc Long Quân, Phú Thượng, Tây Hồ, Hà Nội
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