Customer Service Executive

1. Customer Service Management

- Develop ideas to enhance customer’s satisfaction

- Resolve all customer queries and complaints

- Give proposal on the solution to prevent arising issues or complaints

- Research & making strategy to enhance the service quality for normal customers and VIP customers

2. Service Training

- Take part in all training courses about Service Mind for brand staff, Lotte staff and outsourcing staff

- Update training materials, create new training courses

3. Front Office Supervision

- Managing and training Front Office staff

- Daily checking duties: Staff appearance, store's hygiene, displayed products and other related service duty on-site

- Take care of customer contact points: VIP Lounge, Service Lounge, Information Desk, POP, customer’s facilities

- Support events, promotion as being required

- Bachelor degree, any majors, good looking appearance

- At least 2 year-experience in the relevant position; Having experiences in 5-stars Hotel, Shopping Mall, Airways is an advantages

- Good verbal and written communication in English and Vietnamese

- Be careful & accurate, have good team-work and communication skills

- Can work under high pressure and self-motivation

- Working time: 5 days/weeks from 08:30 - 17:30, mostly from Mon - Fri and about 1 - 2 weekend shifts per month. Be able to work in evening shifts, weekends and holidays at some peak times if the job requires.

Benefits:

- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review

- Training & development: Personal development course, professional training course, solf skill training course...

- 15 paid-leave annually; Social, Health, Unemployment insurance

- Health care scheme: PVI Health insurance; Annual health check

- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...

- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities