Customer Service Coordinator (Seasonal Work for 7 Months)

Objectives of the role:

To drive the fulfilment of customer order, request and enquiries meet the customer’s expectation and company target.

Key Areas of Responsibility:

• Receive Purchase Order by email in each day coordinate with sales team & SC team to deliver goods to customers.

• Calculate & control the selling price according Price List Approval.

• Review the accuracy Sale Order in each day, ensure that quantity order and price on Sale Order is same as Purchase Order.

• Ensure tax invoice and related documents to Account Department by smoothly.

• Record all of Purchase Order that receive in each day.

• Monthly collect the delivery plan from sales manager to provide the moving plan/ forecast to SC team.

• Weekly synthesize information from the sales team/Spec team about the market intelligence to report to Head of Commercial.

• Make daily sales & monthly closing day report to send to Head of Commercial & sales manager.

• Prepare, follow & record sales contract/letters/quotation/ bidding documents as request from sales team.

• Coordinate with sales team & Finance team to follow up the payment

• Other task assignments from Head.

Essential:

Having adequate products and customers knowledge

Customer focus: keeping the customer’s need always on top

Drive for results: delivering on commitments

Takes ownership: taking responsibility and accountability for actions

Computer literate, familiar with Microsoft application

Bachelor Degree Any Major

Desirable:

Interpersonal effectiveness: ability to positively influence and impact others

Withstand pressure: effectively handling stress

Ability to lead the coordination process with other functions

Minimum of 3 years experience in customer service/customer relationship