Customer Service Consultant (Non-voice Support) - To work in Malaysia

• Provide non-voice customer support through email and chat platforms.

• Manage customer inquiries efficiently and effectively, addressing their needs and concerns.

• Maintain accurate records of customer interactions and transactions.

• Collaborate with team members to share knowledge and improve service delivery.

• Identify and escalate complex issues to appropriate teams when necessary.

• Utilize problem-solving skills to propose solutions and enhance customer satisfaction.

• Ensure compliance with company policies and procedures for customer service.

• Strive for continuous improvement in performance metrics and customer feedback.

• Fresh graduate / applicants without customer service experience are welcomed to apply!

• Excellent typing skills with a high level of accuracy.

• Strong communication skills in Vietnamese and English, both written and verbal.

• Proven problem-solving abilities with a customer-centric approach.

• Ability to work independently as well as part of a team.

• Familiarity with customer service software and tools is a plus.

• Attention to detail and the ability to prioritize tasks effectively.

• Willingness to work flexible hours to meet business needs.

**Permanent Position, Employment Pass (EP) provided, contract auto renewal on yearly basis

**Accommodation, restaurants, LRT station, Subang Domestic airport, Hospitals & Clinics within the vicinity