Customer Service Advisor (Penang, Malaysia)

Responsibilities

- Answer customer inquiries over the phone, chat, and/or email

- Log customer interactions in our system for proper documentation

- Follow-up with customers as appropriate

- Review customer’s account to identify and offer products that will benefit the customers (Sales Representative)

- Participate in team meetings and strategize on team performance improvement

- Participate in one-on-one coaching sessions with direct manager to strategize on individual performance improvement

Qualifications:

- Bachelor’s degree or Diploma in any discipline

- Fluency in written and spoken English and Vietnamese

- Experienced or interest in a BPO, Customer Service, and/or Sales

- Willing to relocate to Penang, Malaysia

- Willing to work rotational shift

Benefits:

1. Medical and Insurance Coverage

2. Medical Leave

3. Career Progression

4. World Class Training provided (Soft skill, system, SOP and product knowledge)

Shift : 5 working days (Rotational Shift)