Customer Service (1 Year Contract)

Key Responsibilities

 Handle customer services inquires and solve issues arising from customers/ forwarders/ third-parties relating to the order processing, if any.

- Send quotations & catalogs, preparing contracts/ other certificates/confirmation notifications if client requested.

- After receiving deposit/ payment, record the sales order in the internal operation system, collaborate with Logistics Department to place orders from factories (if any), and follow-up sales orders.

- Send arrival notice & payment request reminders to clients.

- Collaborate with Storekeepers to arrange delivery after receiving full payment with related documentations

- Receive claim/ warranty requests, send to relating Departments & response to customers about claim resolution.

 Assist the Sales Department in the implementation of marketing programs, sales promotion for the slow moving products.

 Other work assigned, if any.

Knowledge & Working experiences

 Bachelor’s Degree.

 At least 1 year of working experience.

 Experience in document preparation and management.

 Logistics background is prefered.

Foreign Language & Computer Skills

 Fluent in English communication skills (writing and speaking).

 Proficient in Microsoft Office.

Working skills

 Ability to work independently and take initiative.

 Time management skill.

 Ability to present business ideas in friendly language.

 Problem Sensitivity - problem-identifying and problem-solving skill.

 Good communication, active listening.

 Ability to persuade, negotiation and influence others.

 Dynamic, Creative and able to work under pressure.

Compensations

 Competitive salary & great working environment.

 Annual Health Check & Health Insurance.

 13th Salary & Bonus (subjecting to the company business performance).

 14 days annual leave.

 Company Trip.

 Training & Development opportunities.