Customer Service

Manage daily operation activities for both Import & Export operations:

• Export job:

− Handle daily work related to the export operation, from checking the sailing schedule to submitting the bkg until the pre-alert is complete and sent to the destination agent.

− Ensure to make or submit the correct SI or data (shipping documents, payment requests, etc.) to relevant teams or departments in time.

− Follow up on the cargo stuffing plan with the customer to ensure timely prevention and handling of possible risks.

− Solving all the matters and problems related to operation jobs

− Ensure to create, file, and update SOPs and internal systems, and make sure accurate progress is made.

− Support and cooperate with the Account Department on collecting credits and stopping bookings or operations for non-payment from customers.

− consulting with the customer to proceed with shipment with the correct document.

− Well-coordinate with all related parties at different locations to ensure appropriate & timely actions.

− Report directly to manager for any irregularity.

• Import job:

− Check import prices from agents to update for salesmen's inquiries

− Follow up with the agent and update suitable schedules and BKG confirmations for customers

− Double check the draft pre-alert to ensure the shipments depart with the correct documents or the final pre-alert.

− Monitor the progress of the cargo until it arrives.

− Collaborate with documentation PIC to update cargo progress to the customer

− Solving all the cargo problems related to operation jobs until cargo is released to CNEE

− Fulfill buying rates into the system and complete payment request to the accounting department.

− Issue debit note to the customer and coordinate with the accounting department on the customer’s payments.

− Report directly to manager for any irregularity.

Skills Required

− Plan, organize and coordinate daily and future activities

− Attention to details and thorough

− Self-driven, good attitude, integrity and resourceful

− Customer focus and able to generate sales leads

− Good problem solving and ability to anticipate coming situations

− Strong interpersonal and communication skills

− Able to work in diverse culture environment

− Able to work across geographical and functional boundaries

− Strive well under stress

− Proficient in MS office (excel/ powerpoint)

Experience and Qualifications

− Diploma in Freight Forwarding

− At least 1 years in the freight forwarding industry

− Solid knowledge in the shipment documentation and process requirements of both local and overseas countries

− Able to converse in both spoken and written English