Customer Financial Services Specialist / Chuyên Viên Dịch Vụ Tài Chính Khách Hàng (Account Receivable)

What you will do

• Provide comprehensive financial services to customers, including account management, credit advisement, dispute resolution and payment guidance.

• Analyze customer financial needs and develop tailored solutions to meet those needs, ensuring a high level of customer satisfaction.

• Manage customer accounts, keeping accurate records of transactions, payments, and any financial arrangements.

• Work closely with the sales and customer service teams to identify opportunities for financial service enhancements and to resolve any customer issues related to billing or payments.

• Educate customers on financial products and services, including the benefits and risks associated with each, to empower them in their financial decision-making.

• Stay abreast of the latest trends and regulations in the financial services industry to provide informed advice and services to customers.

• Collaborate with the finance department to streamline billing and payment processes, ensuring efficiency and compliance with financial policies and regulations.

• Performs other duties as assigned.

You will be a great fit if you have:

• Experience

5 to 10 years of experience in customer financial services, auditing, banking, or related roles

• Education

Bachelor's degree in Finance, Accounting, or a related field strongly preferred

• Knowledge, Skills and Abilities

- Excellent communication and interpersonal skills, with the ability to explain complex financial concepts in simple terms.

- Proficiency in financial software and systems and Microsoft Office Suite.

- Detail-oriented with strong analytical and problem-solving abilities.

- Ability to handle confidential information with discretion and integrity.

- Customer-focused with a passion for delivering exceptional service and building positive relationships.

- Open mind.