Customer Care Coordinator (Fluent English, Support Singapore Team)
Tối ưu lợi thế cạnh tranh trước khi ứng tuyển
Xem phân tích mức độ phù hợp và so sánh với ứng viên đã ứng tuyển
Hơn 90% người dùng hài lòng
Mô tả công việc
- Perform contract renewal, customer retention and contract termination
- Act as front-liner providing excellent customer service to both internal and external parties at all times
- Contract/Database administrator
- Performs creation, amendment, service suspension and termination of contract using in-house system
- Generate and maintain sales report
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
- Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
- Provide quality service and support in a variety of areas including but not limited to: billing, placing print orders and system troubleshooting
- Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. (mainly to gather feedback, attend to customer queries and schedule appointments)
- Responsible for compiling and generating reports as they relate to customer service surveys
- Troubleshoot customer issues over the phone
- Assist Supervisor to resolve daily operation issues
- Other ad-hoc duties as assigned by supervisor
Yêu cầu công việc
- Fluent in English with strong written and verbal communication skills liaise with SG HR Team
- Degree in any discipline or higher
- Highly developed sense of integrity and commitment to customer satisfaction
- Demonstrated passion for excellence with respect to treating and caring for customers
- Has resilient and is able to handle complaints and unpleasant customers
- Familiarity or experience with Customer Service and Call Center preferred
- Experience in a sales administration job scope will be an added advantage
- Strong decision making and analytical abilities
- Strong detail orientation and communication/listening skills
- Possess a strong work ethic and team player mentality
- Computer literate, knowledge in Microsoft applications a must
Phân tích mức độ cạnh tranh
VietnamWorks AI
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Nhu cầu tuyển dụng cho vị trí này trên thị trường cao hay thấp?
Giá
29.000đ / lượt
Bạn có 1 lần dùng thử miễn phí
Các phúc lợi dành cho bạn
Thưởng
- 13th month salary, Tet/holidays/birthday/ length of service rewards...
Chăm sóc sức khoẻ
Khác
- Career path development
Thông tin việc làm
10/01/2025
Nhân viên
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
Customer Service, Customer Care, English communication, Administrative, After-Sales Support
Dịch vụ môi trường/Chất thải
Tiếng Anh
2
Người Việt Nam
Địa điểm làm việc
4th Floor, Zen Plaza, 54-56 Nguyen Trai, Dist. 1, HCMC
Zen Plaza, 54-56 Nguyen Trai Street, Ben Thanh Ward, District 1, Ho Chi Minh City, Vietnam.
(Xem bản đồ)Nhận diện một số hình thức lừa đảo
Lừa đảo thu phí
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