Customer Account Officer

Job Summary

Gardenline has a successful 30 years operating history, commencing in 1992 as a modest

import and distribution operation to become one of the leading exporters of outdoor

furniture. We are looking for an Customer Account Officer who is responsible for updating

and following-up Orders from Factory to Customer Service Team and ensure all information

updated on time and accurately.

Key Tasks and

• Project manage various international customers, to ensure developing schedule on track

• Make necessary negotiation (price, timeline) with customer if necessary

• Strong communication with production, shipping and purchasing team to have good

internal support

• Price calculation and review.

• Manage visitations/inspections by international customers visiting Vietnam for the

purposes of finalizing/establishing business with the company.

• Be the primary point of contact for International customer enquiries, both existing and

prospective clients

• Ensure high standards of professionalism and customer service are maintained, thereby

creating referral and intermediary opportunities

• Ability to follow strict manufacturing guidelines set by the customer.

• Coordinate with factory to ensure deadline, inspection, audit, testing

• Update and input all order into the Capital system, check the invoice/ payment of all

suppliers.

• Follow customer’s payment and deposit

• Collaborate with sales team to improve sales forecast capacity

• Support shipping team to get the booking on time and support purchasing team in dealing

with factory if necessary

• Submit documentation to customers: Shipping documents, Spec sheet, product data… and

update all information into customer’s system.

• University/College Degree in Import/Export, Business administration…

• Knowledge of Production costing, Customer Service, Outdoor Furniture (Wood/Textile/Cushion)

• At least 05 years of experience in Customer Service Position

Soft Skills/Behavioural Requirements:

• Fluency in both verbal and written English

• Good at Microsoft Office software

• Strong in Negotiation Skill, Time-Management Skill

• Independent and able to work under pressure

• Approachable & a team player

• Attention to details & customer-focused

• Be willing to travel