CRM Data and Analytics Leader

The role reports to head of CRM for VitaDairy. The role responsible for managing and implementing VitaDairy’s CRM and Analytics initiatives and. The CRM & Analytics strategy seeks to build long term, ethical customer relationships and high quality analytical output; with the goal of deriving long term values from each customers.

Responsibilities

• Plan and implement all CRM projects with the Regional and/or relevant business units so as to deliver a highly efficient CRM & Analytics platform to increase profitability and sales number for all different products and sales forces.

• Ensure that the approach is collective and comprehensive, considering people, processes, culture and systems

• Assist line manager to utilize customer data to actively prepare product treatments to optimize value for both customer and company in line with our customer propositions

• Collaborate with other team members to integrate usage as part of customer management and sales process, including processes and system improvements

• Support line manager to run initiatives/campaigns across all sales/marketing channels.

• Support line manager to Standardize all core process/workflow.

• Maintain regular data cleaning and data integrity programs to ensure that CRM database continues to have high data integrity.

• Works on assigned projects.

• Monitoring & suggesting solution to improve customer database integrity when required

• 2-5 years of related experience.

•Experience in dairy/nutrition industry or related industry

•Knowledge and skill of CRM and Analytics (Salesforce)

•Good at SQL and Python

•Good time management, good communication skill

•Able to meet tight deadlines and multitask

•Excellent analytical capabilities

•Exhibit strong interpersonal and Leadership skills.

•Must be independent worker as well as a good team player.