Contractual Client Service Officer - Business Transaction Department

- Account Service Management: Receive/respond customers’ inquiries via phone and emails, providing guidance on documentation requirements; Oversee the end-to-end process for account opening, modifying and closing for corporate clients, including KYC compliance, ensuring accuracy and adherence to internal process;

- Transactions Handling: Manage FX & Time Deposit transactions with accuracy and speed; Involve in the process of customer's FX/Time Deposit transactions, and contact customers for pricing confirmation;

- Client and Business Administrative Support: Act as the primary contact for general client requests, handling banking's correspondence, transaction status tracking and certifications; perform daily administrative tasks and assist RMs in delivering seamless client service;

- Internal Coordination: Liaise between clients, RMs and internal departments to resolve client issues promptly and maintain high service standards;

- Other: other tasks as assigned by TH/DH

- From 27 ~ 35 years old, fluency in both spoken & written English and Vietnamese

- Bachelor’s degree with at least 5 years of experience in banking or finance, preferably within the same role or related functions

- Good understanding of local laws and account operations for corporate clients

- Strong communication skills, customer-oriented approach and problem-solving ability

- Strong attention to detail, accuracy and execution skills

- High adaptability for change and capability of multiple task handling

- Ability to work under pressure with a high level of resilience, patience, result-oriented focus and sense of responsibility