Contact Center Agent

• Answer customer enquiries regarding KBank Vietnam’s products&services such as savings accounts, loan applications, internet banking and mobile banking.

• Be a representative to assist, manage, and resolve customer problems and concerns.

• Identify and escalate customer issues to the appropriate bank department, as well as executing banking transactions and cross-selling products or special promotions.

• Research required information using available resources and route calls to appropriate resources.

• Inform clients by explaining procedures, answering questions, and providing product and service information.

• Upsell products and services.

• Document all call information according to standard operating procedures.

• Maintain communication equipment by reporting problems.

• Complete other duties as assigned.

• At least bachelor’s degree or equivalent.

• Good command in English.

• Proficient in relevant computer applications.

• 1-3 years of experience in a call center environment.

• Knowledge of customer service practices and principles.

• Excellent data entry and typing skills.

• Have experience in Digital lending is a plus

• Good problem solving and communication skills.

• Ability to handle stressful situation appropriately.

Additional Information

• Working 6 days/week, able to work for night shifts or holiday (according to assignment from superior)

• CV in English

• Interview 100% English

• Sign contract with outsourcing vendor