Consumer Banking Collection Operations Staff

Unit: Debt Management Team (HCMC)

Purpose: Responsible for ensuring the branch’s effective management of debt collection related to Consumer Banking businesses

Main tasks:

 Convince customers by phone calls, text messages and APP notice to pay overdue loans according to the allocated amount. Complying with the call script in accordance with regulations.

 Update call history, information on the system.

 Plan to follow up the list of customers in order of priority to recover late loans.

 Monitor customer's daily payment schedule.

 Detect, examine and report special cases to management (fraud, ...).

 Support and advise customers when required in accordance with their respective roles and responsibilities.

 Assist to Supervisor to build materials: SOP, Script, …

 Handle matters assigned by the supervisor.

Channel: Overseas Channel

Key performance index

Financial Aspect

 Collection Rate

 Recovery amount

Non-financial Aspect

 Accomplishment and accuracy of task executions.

 Number of calls

Professional requirement

 Background in Consumer banking industry and solid understanding of lending and card services.

 Good knowledge in MS Office applications, including Word, Excel and PowerPoint

 Strong sense of responsibility, able to work independently

 Experience in digital lending process is a plus

Education:

 Bachelor’s degree in a banking or equivalent practical experience.

Work experience:

 3+ years of Collector experiences in Consumer banking industry.

Language skill

 Proficient in Vietnamese and either English or Chinese is a must.