Consultant - Application Management Services - SAP Successfactors

Work you’ll do:

You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected

• To render 2nd level AMS support by performing in-depth production incident (simple to medium level complexity) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract

• To collaborate with Developer to deliver simple to medium complexity enhancements within the agreed timeframe and with quality.

• To provide progress and status reports at regular intervals to the Client

• To escalate and inform the Service Delivery Manager (SDM) and/or the Team Lead, as early as possible, of any impending slippage in the delivery dates, aging tickets, or any matters likely to impede the service level of the contract

• To maintain documentation according to firm standards, best practices, and standard operating procedures

• To fully comply with and adhere to all the standard AMS process & procedures that are developed, and client’s IT policies that applies.

• To actively participate and contribute to any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization or Client

You may be assigned as part of project team member to implement the application. In this role, you are expected

• To support the project teams in delivery of our solution applications and in development of work products that addresses our clients’ business needs and help achieve their strategic goals.

• To support the project teams in developing presentation materials or documentations and in coordination of communications with the client.

• You will work with diverse and talented project team members to solve problems, improve performance, and generate value for our clients across all industries

• You will uphold the firm’s standards and ethos in working with fellow team members and in your interactions with the clients.

• You will support business development efforts by contributing directly to the preparation, development of proposals, presentations and publications

Your role as a leader:

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people, and the communities. Additionally, Consultant across our Firm are expected to:

• Demonstrate a strong commitment to personal learning and development.

• Understand how our daily work contributes to the priorities of the team and business.

• Understand the set expectations and demonstrate accountability in keeping personal performance on track.

• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.

• Demonstrate an appreciation for working with others.

• Understand what is fundamental to Deloitte’s success as a business.

• Demonstrate integrity and an awareness of strengths, differences, and personal impact.

• Develop their understanding of Deloitte and offer a fresh perspective.

• Have at least 1 -5 years’ experience working with SAP SuccessFactors as a support team lead/member, implementation team lead/member of the application. Candidates with 1.5 – 2 years’ experience supporting an ERP application other than the above may also be considered for Analyst position.

• Have basic knowledge of integration to other related modules/sub-modules of the above applications to ensure ability to understand end to end business process and work independently to derive test data/scenarios and perform testing.

• Have experience in delivering solutions on cloud or on-premise platforms.

• Have experience working on traditional waterfall and/or Agile delivery approach.

• Certifications in any of the above applications and/or certified in ITIL or Project Management (e.g. PMP, PRINCE or Agile) or DevOps is an added advantage.

• Good command of English Language. Ability to speak and/or write other languages will be an added advantage. Example: Mandarin, Bahasa Malaysia/Indonesia, Thai, Vietnamese, Korean, Japanese, etc.

• Good analytical thinking and ability to engage stakeholders.

• Pro-active, able to work independently to deliver task assigned timely.

• Flexibility to take on new solutions/applications where applicable and ensure successful integration and support for the business.

• Willing to work based on clients’ business workdays and office hours and on rotation basis to support any critical or high request after client’s business office hours.

• Ability to travel if required, i.e. to be placed at Client’s site for the project.