Communication Specialist

ABOUT THE ROLE

Crossian is a high-growth technology-driven e-commerce business. Behind our success is our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 1000% in the last 3 years. Our mission now is to build direct-to-consumer brands and increase customer lifetime value. This role is perfect for you if you are a self-starter, have proven experience in delivering top notch Employer Branding & Internal Communications programs, and you have a relentless drive to promote Brand and Culture. This position offers a promising and rewarding career path for individuals who can challenge the status quo and are driven to make an impact.

WHAT YOU WILL DO

Internal Communications

• Create and manage internal newsletters, announcements, and updates across key platforms

• Understand the communications needs of various internal audiences (C-levels, managers and leaders, expatriates and all employees) crafting messages that are impactful and lead to desired outcomes

• Monitor and analyze internal communication performance to ensure effectiveness and continuous improvement

• Support our People Operations, and C&B Team in delivering high impact messages, including deciphering company polices to fellow Crossians

Events and Functions

• Plan, coordinate, and execute internal events and functions including charity events to strengthen employee engagement and team collaboration.

Social and Professional Media Postings

• Drive the promotion of our EVP through compelling content across various social platforms (LinkedIn, Facebook, and others)

• Partner with teams to ensure accurate representation of Crossian's branding and messaging on external platforms.

Content Development

• Develop communication materials that promote Crossian's culture, core values, and growth mindset.

• Ensure consistent tone and style across all communications, reflecting the Crossian brand.

Onboarding Support

• Collaborate with internal partners to update and enhance onboarding slides and materials to ensure alignment with the latest organizational updates.

• Provide creative input to improve onboarding processes and make the experience impactful for new hires.

Other Communications

• Partner with stakeholders to support change management communications, ensuring employees are informed and aligned with organizational updates.

• Act as a champion for employee engagement by gathering feedback and proposing initiatives to improve communication flows within the organization.

WHAT WE ARE LOOKING FOR

• At least 2 years of direct experience in internal communications and employer branding

• Bachelor's degree in Communications, Marketing or a relevant field

• Advanced writing and editing skills - very minimal peer or manager edits needed

• Good command in English (IELTS 7.0+)

• Strong communication, listening and interpersonal skills

• Strong organization skills with a keen eye for detail

• Ability to link communications plans and activities to business results

• Sound knowledge and understanding of employee communications methodologies, tools and vehicles

• High levels of tact and diplomacy

WHAT YOU CAN EXPECT

At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:

• Competitive salary (18-30M VND, negotiable depending on what you bring to the table)

• Full salary during probation

• 12 days work-from-home & 12 days of paid annual leave

• Global health insurance package for yourself and annual health checkup

• Guaranteed 13th month salary

• Year-end bonus as part of our profit sharing program

• A Pantry & a Crossian Cafe stocked with goodies, ready to serve

• Lots of other company benefits including 5* annual Summer Summit, budget for frequent team building activities and other monthly / quarterly / annual company events

• General company L&D Program + dedicated L&D budget for managers

• Other benefits in accordance to Company's Policy and Vietnam Labor Laws

Please note that we appreciate all applicants for their interest; however, only those candidates selected for interviews will be contacted.