Collection Strategy Manager - Ho Chi Minh

1. Key responsibilities

- Review weaknesses in the current collection procedures/ system then propose solutions to improve and increase debt recovery efficiency.

- Set reporting standards for collections.

- Analyze collection performance, propose points of improvement in strategy and operations

- Improve collection strategies, propose and organize collection strategy pilots. Initiate champion-challenger pilots in collections - propose pilots, align with Collection centers, organize implementation, and review the results.

- Analyze collection performance to improve collection strategy by proposing and organizing new collection strategy pilots, and initiating champion-challenger pilots. Align with collection centers, implement and review results

- Operate and manage the debt collection system for Call and Field. Collaborate with IT to review the performance of debt collection systems to propose improvements. Propose improvements to increase the level of automation, productivity, and transparency of debt collection activities.

- Apply AI/ML to debt collection activities, and build debt collection strategies

- Do audits of collection operations, and provide feedback to Head of Collection Division and Head of Collection Center with detected issues in the execution of collection strategies, and suggestions to improve the discipline.

- Align collection headcount budgets for each center.

- Participate in or lead projects related to debt collections, like debt sale, collateral seizure, automated collection systems, dialing systems, etc

- Build a collection strategy team with strong expertise, motivation, and on-time deliveries.

- Day-to-day staff management.

2. Reporting participation

Report directly to Head of Debt Collection Division

1. Educational Qualifications:

University degree, preferably in Finance, Banking, Economy, Law, etc

2. Relevant Knowledge/ Expertise:

Must have:

- At least 6 years experience in banking, 4 of them in collections strategy

- Understanding of collection strategy/process/operation.

- Understanding of collection process and tools - both secured and unsecured, early and late collection

- Managing experience, teamsize 13 - 15 staffs.

- Fluent in English 4 skills: Listening, speaking, reading and writing

Nice to have: Establish a network with collection agencies & technology vendors

3. Skills:

- Analytical, judgmental thinking

- Independent working skills

- Strong organization and coordination skills, can deliver team tasks on time.

- Good personal skills, Good communication skills

- Microsoft Excel, Word, Power Point.

BENEFITS AND ALLOWANCES:

- Attractive and competitive salary in banking and financial services: Negotiable salary in accordance with capacity; 13th month salary + Year-end bonus.

- Regulations on allowances: Social insurance, health insurance, unemployment insurance according to regulations, annual health check,…

- VPBank Care health insurance (accident insurance 24/7, BVI health insurance, whole body insurance) 16 - 18 days of annual leave; Holidays/ New Year according to regulations

- Employees of VPBank Account Account, free goods and services

- Dynamic working environment, promotion opportunities, skills training courses, professional expertise, specialized knowledge.