Client Services Associate (Evening Shift 3PM - 0AM)

WHO WE ARE

Arches connects strategic consulting firms, Private Equity firms, and Hedge Funds with the expertise they need to make better decisions.

Since 2019, we've grown from a startup to a global team of 170+ professionals across Asia, secured $6 million in funding, and become a trusted partner for the world's leading firms.

Our experts support critical business decisions through Commercial Due Diligence, Market Research, Value Creation strategies, and more.

We're now expanding to Colombia in 2025 to better serve our US clients. This new office will be our key hub for the Americas, creating exciting opportunities for talented professionals who want to grow with us.

Learn more about us: Arches on LinkedIn

INDUSTRY OVERVIEW

The Expert Network Services (ENS) industry connects our clients (consulting and investment firms) with specialized insights from top experts. With a strong focus on the Asia-Pacific region, our team is fluent in the languages ​​​​across the area and has unmatched recruitment capabilities to find experts from any industry or niche.

ROLE OVERVIEW

As a Client Service Associate (Expert Matching Team), you'll play a crucial role in recruiting the right experts to consult on our clients' projects. This role requires strong communication and problem-solving skills, along with the ability to identify suitable expert candidates and employ creative sourcing strategies.

RESPONSIBILITIES

Project Understanding and Ideal Expert Profile Identification

• Gain a thorough understanding of client project needs based on main topics and client characteristics.

• Identify the best-fit expert profile based on key project requirements, including industry focus, target companies, relevant departments, seniority level, and specific expertise.

Recruiting Expert Candidates (Main Focus)

• Source ideal expert profiles across multiple platforms (LinkedIn, local recruitment platforms, internal databases, professional networks).

• Reach out to experts through phone, email, LinkedIn, and other channels to invite them to consult for clients on specific topics.

• Screen and vet expert candidates to assess their expertise and experience before connecting them with our clients.

• Manage scheduling for client-expert interviews and build relationships with experts for future collaborations.

Background

• Undergraduate degree

• 1-3 years of professional experience in sales, recruitment, client service, or related fields

• Fluency in English (both verbal and written) – Able to communicate confidently with a diverse network of experts across APAC

• Additional language skills are a plus!

Competencies

• Adaptability in a fast-paced environment,

• Goal-oriented and KPI-driven – Committed to achieving targets, with a proactive approach to growth and success.

• Results-focused – Consistently track, measure, and improve to meet and exceed goals.

• Problem-solving mindset – Skilled at identifying and addressing gaps between goals and outcomes.

• Collaborative approach – Open to seeking support and working with the team to achieve the best results.

WORKING HOURS

• 03:00 PM - 00:00 AM (Indochina Time, GMT+7)

• 5 Working Days per Week: Monday to Friday.

BENEFITS

Compensation & Benefits

• Competitive base salary with performance reviews every 6 months.

• Monthly performance-based incentive up to $900.

• Annual Bonus – 1-month gross salary.

• Paid Leave – 12 days of annual leave, plus additional paid leave for significant life events and 8 days of sick leave.

• Private Medical Insurance – Includes dental coverage.

• Self-learning Budget – Up to $1000 per year.

Career Growth

• Rapid Career Advancement – ​​Tackle challenging problems for top startups and gain skills for the global stage, with opportunities for swift promotions.

• Build a High-Caliber Network – Collaborate with and learn from top industry leaders and decision-makers, expanding valuable connections for career growth.

Engagement

• Enjoy a vibrant work environment with team activities, quarterly dinners, company trips, social gatherings, and office snacks and drinks. Support for employee well-being also includes sports clubs (badminton, golf, football, etc.).

• Flexible Work Arrangements - Hybrid.

Arches is more than a company—it's a movement to democratize expertise. We're building a future where knowledge is accessible to all, and you can be a driving force in this transformation. Join our team of passionate professionals, backed by visionary investors, and make your mark on the global stage!