Client Liaison Executives_Good English

* GENERAL INFORMATION:

Client Liaison Executives will be responsible for providing excellent customer service to all valued patients and will be proud of their professional, courteous, and helpful attitude in all dealings with internal and external customers.

* KEY RESPONSIBILITIES:

- Answering customer phone calls.

- Making customer appointments.

- Translating medical files.

- Gathering information to complete patient files on the system.

- Checking I.D papers, insurance membership, and details.

- Managing patient flow.

- Handling cashier work.

- Ensuring all information is ready for billing and payment purposes.

- Checking that patients have all necessary documentation/ reports/ medication, etc. before leaving the clinic.

- Perform other tasks as assigned by the Line Manager

REQUIREMENTS:

* EDUCATION & EXPERIENCE:

- Holder of a diploma or equivalent degree

- Having experience in customer relations/ interaction, preferably at foreign service companies or in the healthcare industry, as well as hospitals/ clinics in an international environment, will be an advantage.

* KEY CAPABILITIES & SKILLS:

- Vietnamese/English/Korean/ Japanese speaking candidates

- Excellent communication and interpersonal skills

- Good problem-solving skills and ability to handle conflicts

- Ability to work well under pressure

- Commitment to excel, striving to exceed standards and achieve best results

- Fluency in English is a must

- Caring and empathy

- Positive attitude, able to be multi-tasked

- Well-groomed, pleasant outlook is a plus.

- Willing to work in shifts

All English CVs are welcome to apply, we will contact you very soon if your CV is qualified.