Claims Officer

In this position you will…

…drive smooth end-to-end daily operational activities for customer claims. Your focus will be towards claim processing within expected service level agreements with the client delivering first class turn-around-time (TAT). You will also be encouraged, empowered, and challenged to become a member of a dynamic team of seasoned professionals who drive and executes best practices. You will have the opportunity to define and build claim services and develop a rewarding career.

You will be responsible for…

 Managing claims (backend) by confirming coverage and policy information to achieve intended outcomes.

 Managing our service providers to move the claims towards a desirable direction.

 Building relationship with both internal and external customers and other stakeholders

 Managing daily Claims Call queries which includes 1st level escalation management in a composed manner.

 Ensuring confidentiality of all claims information, inclusive of claims guidelines and internal control

 Engaging with ARC (authorized repair centers) on quotation, RNF & invoices for devices that are sent for repair.

 Coordinating logistic activities to full fill claims within specific TAT.

 Ability to respond to e-mail and written requests from customers in accordance to company operating procedures within the stipulated turnaround time.

 Conducting in-house investigation by taking recorded statements, ordering police reports, reviewing repair estimates, securing relevant pictures and evidence, etc.

 Maintaining compliance with local Fair Claim Practices Act or rules and internal instructions.

For you to be successful…

…we expect you to be able to demonstrate the following key competencies:

Curious

 Motivated and self-directed, identifying opportunities to grow and acquire new knowledge from a range of sources. Has a sound comprehension of relevant multi-discipline areas of expertise.

 Demonstrates reflection and solicits feedback from others. Evaluates and learns from setbacks and adversity.

Communication

 Effective and articulate communicator actively and respectfully listens to and synthesizes others’ perspectives.

 Concise in communicating and references relevant information tailored to the audience to support points.

Collaborative

 Inclusive, empathetic and encourages and facilitates other team members to unite and deliver positive results.

 Develops strategic relationships and networks across the organization and shares with others for mutual benefit.

Adaptable

 Is quick to adapt approach and act flexibly in response to changes in the strategic and/or operational direction of the organization.

 Modifies style and leverages different approaches depending on different situations and circumstances.

You will require the following qualifications and skills

 Candidate must possess at least a Diploma or Professional Degree in any field with a minimum of 2 years’ experience in claims handling.

 Knowledge of loss settlements and ability to negotiate settlement of claims in a timely and reasonable.

 Ability to learn and apply claim policies and procedures.

 Critical competencies include but are not limited to customer focus, attention to details, quality computer skills and adaptability.

 Good outsource vendor management skills.

 Must possess good command in written and spoken English and Vietnamese.

 Strong and proven problem-solving skills.

 Ability to work on 7 days, office hours in a rotating shift and over-time if required.