Chuyên Viên Chăm Sóc Khách Hàng (Mảng Khách Sạn, Tòa Nhà) - Lương Tới 13 Triệu

Major duties and responsibilities:

Work as shift (s1: 07:30-16:30; s2: 09:30-18:30; s3: 13:00-22:00) (6 days per week; off 1 day per week)

• Play a role as a link among tenants and customers and the Management Board of the Loop Shopping Center and other relevant departments.

• Handle all incoming and outgoing telephone calls in a professional manner.

• Promptly and politely respond to all feedbacks, enquiries, complaints, lost and found, delivery etc and handle them in an efficient and courteous manner.

• Maintain building administration record, update & filing systematically.

• Compile Weekly Report and other relevant record/ report as required by Head of CS.

• Record all activities during the shift, highlight and report any unusual/ outstanding issues.

• Assist the operations flowing smoothly and consistently according to SOPs.

• Ensure all equipment and facilities are maintained and well keeping at all times.

• Any further tasks necessary for the smooth operations and customer service of the building assigned by Head of CS.

Job Requirement:

• Ability in communication in both Vietnamese and English;

• University/ College degree of English/ Hospitality/ Tourism;

• At least 06-month-experience working as a receptionist/ customer service in shopping mall/ big hotel/ building;

• Customer service oriented, interpersonal, considerate, cooperative, well organized;

• Be a problem solver and a team player as well as be able to work independently;

• Good working experience in MS Office applications, especially Word and Excel.

Job Benefit:

• Annual salary increment, 13th month salary;

• Annual leave, holidays and company vacation;

• Full of Social Health Insurance, advanced Healthcare Insurance, Annual health check;

• Tet allowance, marriage, other benefits and other regimes as Company Policy and current laws.

Organization relationships:

• Reports to Operations Executive, Property Manager. Coordinate with all departments.