Chinese Customer Support Specialist

Responsibilities:

• Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email.

• Produce high-quality documentation and distribute it to the appropriate team members and technical lead.

• Sticks to service responsibilities to reach high performance standards.

• Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk.

• Have experience in customer-facing roles.

• Excellent spoken Chinese/Mandarin is a must.

• Excellent customer service skills

• Passion and desire to develop in the IT industry