Career Services Officer (Consultant)

Programme/Department: Student Engagement / Career Services & Industry Relations

Reporting to: Manager, Career Services & Industry Relations

POSITION PURPOSE

The Career Services Officer (Career Consultant) is responsible for developing, coordinating, delivering, and measuring the impact of personal career service initiatives. Together with the Career Services & Industry Relations Team, the role’s ultimate purpose is to provide careers and employability information, advice, and guidance to students so that they are ready for the world of work, make informed career decisions, and develop suitable career strategies for themselves during university years and after graduation. He or she is also responsible for providing excellent customer service to our students, alumni and partners at British University Vietnam. The role is subject to change depending on the needs of the University.

AREAS OF RESPONSIBILITY

1. Career & Employment Services

- Act as the primary contact point for any questions related to personal career services provision, such as career consultation appointments, internship advice, CV review, interview tips, psychometric tests, and so on.

- Conduct online and in-person personal career consultation appointments with students about their career orientation, career planning, development of employability skills and overcoming issues that could undermine their career success, determining students’ interests and abilities using a wide range of methods and assessments (Holland Code, Indigo, DISC, etc.), interviews and materials.

- Provide students with job and internship support, including providing consultancy to help students with internship choices, internship ‘hunting’ strategy, CV review and feedback, interview tips, mock interview, job description analysis, professional etiquette, and any other questions related to internships; creating useful reference materials (documents, podcasts, videos, etc.); applying AI and latest technology in job application, and accompanying students throughout the journey. The support might be delivered by online/ in-person appointments, phone calls, and emails.

- Coordinate the implementation and performance of various BUV career advice and consultation services provided by internal and external consultants, advisors, mentors, and partners.

- Proactively explore students' skills enhancement areas and propose initiatives that serve instant and long-term students’ employability and personal development.

- Assist the Manager in developing, delivering, and measuring the impact of new personal career services initiatives, using technology to enhance and scale up service delivery.

- Continuously improve self-knowledge about the labour market (new occupations, trends, recruitment practices, etc.) and new generation’s characteristics to provide appropriate, practical and useful advice to students.

- Deliver online and in-person activities on careers and internship-related topics, such as writing resumes and cover letters, successful job interviewing, self and career exploration, employability skills, career planning, etc., in creative activity formats and deliveries.

- Assist in operating other careers and employability activities where necessary.

2. Operation & Administration

- Together with other team members, be a Career Services & Industry Relations representative to promote and increase awareness of students, employers, lecturers, parents, and other stakeholders in and out of BUV Campus about the services' presence and values.

- Work with in-house IT support and IT service supplier to maintenance and fix any technical issues of the BUV Career Centre Platform, Booking Portal, and Student Portal.

- Ensure accurate and timely updates of personal career services…via Emails, Website, Facebook and Notice Boards.

- Record & Filling system: Maintain and update the record and filing system of each student’s personal development portfolio and career progressions, professional experience evaluation forms, job postings, employer contacts, industry partners, etc.

- Database: Maintain and improve the consultation’s case notes, internship placement database that enables capturing student’s development journey and collaborations between the university and industry partners

- Customer Services: Ensure quality customer services & timely responses to a variety of written requests from students and parents for information relating to career services via telephone, correspondence and/or electronic mail

- Administration: Assist in the administration of the operations of Career Services in charge.

3. Others

- Participate and support other extra-curricular activities of the department

- Assist the department in preparing periodic reports and newsletter updates for Management and the University

- Assist the Student Engagement Division in other areas when the need arises

- Undertake any other duties that may be assigned from time to time

POSITION SPECIFICATIONS

COMPETENCIES (knowledge, skills, and abilities)

Essential

- Bachelor’s Degree, preferably in Human Resources, Human Development, Career Guidance, Coaching & Counselling, Business, or Education.

- Experience related to one or a few of the following areas: Recruitment, Talent Development, Training, Coaching and Mentoring, Career Guidance.

- Excellent spoken and written English and Vietnamese with the ability to correct English and Vietnamese usage, grammar, spelling, punctuation, and vocabulary.

- Proficient Computer literacy in MS Office applications (Word, Excel, PowerPoint, Outlook)

- Passionate in supporting young people's personal and professional development.

- Effective interpersonal skills with different stakeholders, especially young people between the age of 18-30.

- Skilled in building successful professional relationships.

Desirable

- Master’s Degree

- Professional qualification related to one or a few of the following areas: Recruitment, Talent Development, Training, Coaching and Mentoring, and Career Guidance.

- Knowledge of career and occupational resources, career aptitude and assessment tools, labour market trends, and opportunities.

- Experience in using technology to enhance and scale up service delivery.

- Excellent time management, organisational and networking skills.

- Flexibility and cultural awareness

COMPETENCIES (Behavioural)

Essential

- Agile mindset

- Proactive and Ownership-taking

- Customer & Service Orientation

- Strong Problem Solving and Analytical Thinking skills

- Creative Thinking & Innovation

- Communicating Effectively

- Teamwork & Collaboration

- Planning & Organising

- Relationship Building & Networking

- Result-orientation

- Detailed-oriented

BENEFITS:

- Highly competitive salary package (plus benefits) for Vietnamese and expatriate candidates depending on qualifications/experience;

- 13th month Tet bonus (Vietnamese candidates);

- 20 days annual leave, plus Xmas closure, public holidays and 5 days paid sick leave;

- Healthcare plan (Private accident, medical, and dental insurance, including annual health checks);

- Education support for staff, spouse and children;

- Transportation support;

- Business travel insurance;

- Flexible working arrangements;

- Various staff events throughout the year (outings, year-end party, sports activities and other events);

- Onsite fitness and sports centre;

- Opportunity to work within a professional and multicultural environment.