Business Development Representative

Main responsibilities

Reporting directly to the Business Development Manager, the Business Development Representative is entrusted with a core role in pursuing new business opportunities, fostering relationships with existing guests, and upholding the highest standards of service excellence to our guests. In details,

For business developement

• Initiate personalized phone outreach to our premium guests, enticing them with exclusive offers and driving their excitement for making trips.

• Extend a warm welcome to our guests, delivering exceptional customer service and enthusiastically encouraging enrollment in our Membership/Tier Program.

• Proactively identify and solicit new gaming guests for our players' club program, expanding our community of enthusiasts.

• Proactively promote the use of Tier Program cards, engaging with customers on the Club floor to enroll and assist with applications.

For existing business management

 Take ownership of guest retention initiatives, ensuring our existing guests feel valued and appreciated.

 Engage with players on the Club floor, at special events, and promotions

 Serve as a knowledgeable resource on our Tier Program

 Actively participate in promotional programs and activities, contributing to the success and vibrancy of our gaming club.

 Maintain detailed records of premium guest feedback and comments.

 Develop meaningful connections with our VIP Club guests, fostering loyalty and ensuring they return for more exhilarating gaming adventures.

For high-class customer service

• Coordinate hotel upgrades for our anticipated arrivals, ensuring their stay exceeds expectations from the moment they arrive.

• Coordinate and oversee complimentary services and special hospitality for our distinguished guests.

• Represent our brand at marketing functions and events, embodying our commitment to excellence and luxury.

• Celebrate jackpot winners with enthusiasm and offer them well-deserved publicity, enhancing their memorable moments.

• Arrange bespoke services for our top-tier players.

• Collaborate closely with the Marketing Department to host special events tailored to our distinguished guests

• Resolve any requests or disputes from our guests promptly and courteously.

• Skillfully manage and reconcile them with all complimentary offerings outside of point redemption

• Prioritize safety by adhering to all established rules and regulations, fostering a secure and enjoyable environment for all.

• Communicate effectively with colleagues, supervisors, and guests, fostering a collaborative environment.

• Uphold all relevant policies and procedures, ensuring compliance and maintaining the integrity of our operations.

Your profile

• A Bachelor's degree in Business, Marketing or a related field. An equivalent to a combination of secondary education and experience are preferred

• Proficiency in a second foreign language is highly desired, with a special focus on languages like Korean or Chinese or more.

• Good communication in English

• Soft skills needed

• Problem-solving

• Communication

• Commercial mindset to maximize the revenue from our business plan

• Experience in a Casino/E-gaming Club/luxury Hospitality services with a commitment to exceptional customer service will be a definite plus

Why Palazzo Club Management?

Are you ready to not only excel in your career but also enjoy incredible perks along the way? Look no further! We are thrilled to offer you an enticing package

• International environment, daily interaction with colleagues and guests from different countries

• Fast growing and leading organization commiting to excellent service

• Competitive compensation package and benefits

• Generous rewards - monthly allowances, incentives, tips and more

• Social Insurance; Health and Unemployment Insurance

• Accident Insurance 24/7 package

• Gifts for holidays, birthdays, weddings, and more

• 13th-month salary

• Annual company performance bonuses

• Exciting outing trip, team building trip, year-end party,…..

• Annual Health check

• Other benefits (trade union; free parking; meals; uniform; fitness...)