Business Development Manager

1. Team Management:

o Recruit, train, and manage a high-performing sales team.

o Set sales targets, monitor performance, and provide ongoing coaching and feedback.

o Coach sales team members and addresses strengths and weaknesses in their performance to broaden their sales skills and move them forward in their careers; drives results in key areas of the Business Development business plan, including profit, revenue growth, administration, and reporting.

o Work with team members to develop joint action plans, review sales calls objectives, and conduct post call reviews.

o Conduct training on product and service techniques that enable team members to successfully penetrate and execute contracts.

o Communicate market trends and competitor information to team member and work with senior management to establish local business development initiatives.

o Ensure staff development by coaching and providing feedback and verifying that employees have career goals and plans

o Conduct performance evaluations and resolve individual and group performance issues.

2. Sales Strategy & Planning:

o To be responsible for an assigned sales plan requiring the generation of new business within existing or new accounts and the retention of existing accounts.

o Apply knowledge of customer business models and operating structures and offers logistic sales solutions that support the customers strategic business objectives.

o Apply knowledge of the features and business applications of services, products and customer-facing technology offerings and solutions.

o Apply supply chain and logistics knowledge of the flow of materials, information, and finances involved in manufacturing and distributing products.

o Apply knowledge of core business and of freight structure and operations to resolve problems, make decisions and achieve business objective.

o Identify opportunities for advancing skills and capabilities.

3. Customer Relationship Management:

o Build and maintain strong relationships with key customers.

o Address customer inquiries and resolve issues promptly.

o Participate in customer meetings to present proposals and sell the value of solutions, and conducts higher revenue account customer calls to share sales expertise with the team.

4. Revenue Growth:

o Drive sales growth by identifying and pursuing new business opportunities.

o Manage pricing strategies and negotiate contracts with clients.

5. Reporting & Analysis:

o Prepare regular sales reports and forecasts for senior management.

o Use data and analytics to assess sales performance and adjust strategies accordingly.

o Use reporting tools to assess account performance; train sales team on use of tool

o Monitor sales reports for gain/loss trends, use performance quality measures, and communicate and support sales strategy initiatives.

o Monitor the year-to-year customer base to uncover competitive gaps in the international market, find new opportunities, and implement competitive initiatives.

6. Collaboration:

o Collaborate with operations to ensure customer satisfaction and smooth delivery of services/products.

o Collaborate across functions to develop customer solutions and provide expertise.

o Provide internal and external customer support through product training and customer follow-up on problem resolution.

• Bachelor’s degree in Business, Marketing, or related field.

• Strong understanding of sales principles, techniques, and tools.

• Ability to work under pressure and meet deadlines.

• Strong analytical and problem-solving skills.

• Team Management Experience: Supporting, Mentoring, Coaching, Leadership & Management

• Communication & Interpersonal Skills, including teamwork and collaboration

• Essential Skills for a Sales Manager, such as negotiation, persuasion, and customer engagement

• Work & Time Management Skills, ensuring efficiency and productivity