Branch Manager

We are seeking a highly motivated and experienced Branch Manager to oversee the day-to-day operations of our logistics branch. The Branch Manager will be responsible for managing the logistics operations, ensuring the efficient handling and delivery of goods, supervising staffs, meeting customer service expectations, managing budgets, and ensuring compliance with safety and regulatory standards. The ideal candidate will have strong leadership, problem-solving, and communication skills, with a proven track record in logistics or supply chain management.

1. Managing Forwarding Operations

• Strategic Decision-Making: Make high-level decisions about policy and strategy to drive the company’s success.

• Planning and Coordination: Develop and implement detailed plans for international and domestic cargo transportation, including coordinating activities related to sea, air, road, and rail transport.

• Process Supervision: Ensure forwarding processes are conducted according to standards and continuously improve for greater efficiency.

2. Managing Staff

• Recruitment and Training: Recruit, train, and develop a professional forwarding team.

• Task Assignment: Distribute tasks appropriately and manage the work schedules of staff.

• Performance Evaluation: Conduct regular performance evaluations and provide feedback to improve work efficiency.

3. Managing Partnerships and Customers

• Working with Suppliers and Customers: Build and maintain relationships with transport service providers, carriers, customers, and related partners.

• Contract Negotiation: Negotiate and sign contracts with partners and customers to ensure quality services and reasonable costs.

• Customer Service: Ensure customer satisfaction through high-quality forwarding services and timely customer support.

4. Business Development and Growth

• Market Expansion: Identify and explore new market opportunities for business expansion and growth.

• Innovation and Improvement: Foster a culture of innovation and continuous improvement within the company.

• Product and Service Development: Oversee the development of new products and services to meet market demand and drive revenue growth.

5. Analysis and Reporting

• Data Analysis: Collect, analyze, and report data on forwarding operations to identify issues and opportunities for improvement.

• Reporting: Prepare regular reports on the status of forwarding operations and present them to company leadership.

6. Managing Costs and Budget

• Budgeting: Establish and manage budgets for forwarding activities.

• Cost Control: Monitor and control costs related to forwarding to ensure economic efficiency.

7. Compliance with Regulations and Standards

• Legal Compliance: Ensure all forwarding activities comply with legal regulations and international safety and quality standards.

• Policy Development: Develop and implement internal policies and procedures to ensure smooth and efficient forwarding operations.

8. Innovation and Improvement

• Technology Application: Apply modern technology and forwarding management software to optimize processes and enhance efficiency.

• Continuous Improvement: Propose and implement continuous improvement projects to enhance the quality of forwarding services.

• Excellent English with 4 skills.

• Management Skills: Ability to lead and manage staff effectively, Sales.

• Communication Skills: Excellent communication skills to work with stakeholders inside and outside the company.

• Analytical Skills: Ability to analyze data and make decisions based on data.

• Professional Knowledge: Extensive knowledge of forwarding, supply chain, and warehouse management.

• Experience: Typically requires at least 5-10 years of experience in forwarding or logistics, with at least 3-5 years in a managerial position.

• Education: Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field (preferred).