Branch Head

General Information

Job Title : Branch Head

Division : Branch Network

Department : Branch Management

Location : HCM/ Hanoi/ Da Nang/ Bac Ninh/ Dong Nai/ Binh Duong

Report to : Head of Sales Division

No. of subordinates : Sales force and collection

I. Job Summary:

Branch Director (Hub Manager) is responsible ensure the management of all activities of the Branch in order to achieve the assigned KPIs on the basis of fully complying with laws and SVFC’s regulations.

II. Key Roles & Responsibilities

1. Business management

1.1 Sales activities:

- Conduct business activities of products provided by SVFC from time to time

- Build, organize, coordinate and supervise the implementation of direct sales at the Branch (hub) and assigned locations (spokes)

- Analyze market potential and local competitors to find business opportunities and develop new customers

- Do market survey and propose new products, new service areas

1.2 Credit Operations:

- Collect documents, analyze, underwrite and appraise loans for customers in compliance with the provisions of law and SVFC

- Guide customers through loan procedures

- Manage and supervise customers after lending

1.3 Collection Management:

- Responsible for the collection performance of branch base on given collection target.

- Responsible for workforce and daily activities of collector under branch

- Handle and escalating any complaint, integrity issue or fraud cases found to Head of Collection

- Ensure process compliance to minimize incident and be strong 1st line of defence, including QC and Audit check

- Proactively manage Business Continuity Plan to improve capability and incident response time

1.4 Branch operation management:

- Manage and control revenues and expenditures, internal procurement related to lending activities, asset management at the Branch

- Manage and control compliance, monitor and store records and documents at the Branch.

- Identify, control and handle risks related to the Branch's activities

- Report and evaluate the quality of lending activities, appraisal and debt collection at the Branch

- Bring harmonious and united action to achieve the common objectives of each function and organizational objectives.

- To motivate employees working in different functions to contribute maximum efforts in the performance of their tasks as well as their efforts are not in conflict with each other, regulation, and compliance.

- To maintain good communication with all functions to find out and fix issue promptly.

- To cooperate with relevant division regard to office leasing contract, including working with landlord to extend the contract, find new offices…etc.

2. Human Resource management:

- Manage headcounts and activities of human resource at the Branch

- Coordinate with relevant departments to organize recruitment

- Mentor, train, and evaluate employee performance to develop, recognize and retain employees

3. Relationship establishment with local authorities:

- Representing the company, building and maintaining the image of SVFC in the area

- Join industry associations to build relationships with the local community.

- Implement and manage CSR activities implemented by SVFC in the area

- Maintain close relationships with all levels, departments, divisions, branches and mass organizations in the locality

- To be incharge of welcoming Local Gorverment, SBV, visiting of CEO, SMT…etc and handling other requirement of local authorities

III. Job Requirements

1. Qualification: Graduated from University with major in Banking and Finance; Foreign Trade; Economics or economic related disciplines.

2. Work Experience: At least 8 years of experience in Banking and related fields in Sales, Underwriting and Collection, of which at least 4 years in the position of Manager/ Senior Manager experience, preferably in Consumer Finance, Banking or other relevant business sector.

3. Knowledge: Financing, banking knowledge

4. Skills

• Analytical, problem solving, interpersonal, communication.

• Ability to effectively operate and lead a high-performance team in a fast-paced environment.

• Strong interpersonal skills and ability to deal effectively with a diversify of individuals at all organization levels

• Integrity, innovative, customer service, collaborative

• Confident, aggressive and have a flair for Team Management

• PC proficiency and excellent organization skills

• Excellent oral and written communication skills in both English and Vietnamese.

• Integrity, innovative, customer service, collaborative