BD - UX Researcher (Service Design)

Your Contribution to Something Big

Shape the future of Bosch: The transformation into a connected company calls for the user-centered development of new digital products and services. Join us to make it happen!

• Define user research scope, objectives, and methods

• Create research plans (time, definition of user groups, methods, activities, data storage)

• Organize and conduct qualitative and/or quantitative research and user tests in various locations (incl. remote)

• Analyze and evaluate research data; synthesize (e.g., create Top Findings, Opportunity Areas, Design Principles)

• Transfer user requirements to products and services and define user requirements for hand-over to designer/developer

• Support in the ideation and prototyping phase with research findings

• Prepare, conduct, and evaluate workshops (e.g., Question Zero, stakeholder mapping, customer journey mapping, requirements collection, ideation)

• Identify problem areas through key performance indicators and propose changes and improvements to the service experience

• Collaborate closely with different disciplines (e.g., interaction designers, software developers, product managers) and domain experts (e.g., manufacturing, legal, automotive) in an international context

• Contribute to strengthen the design thinking culture within the Bosch IT environment.

• Diploma or Bachelor’s/Master’s degree in Psychology, Sociology, Cultural anthropology, Service Design or a comparable field of study, ideally with empirical user research and service design as the main focus.

• Languages: High level English language proficiency required; proficiency in German

• At least 3+ years of working experience in IT development products or Services design in research institute or UX department of a company.

• Deep understanding of user research methods & tools and qualitative and quantitative data analysis.

• Ability to transfer user requirements to products and services and define user requirements for hand-over to designer and developer.

• Proficiency in a variety of user research and testing methods, as well as conducting workshops.

• Qualitative data analysis & convert insights into consumable format (requirements, user stories, use cases etc. for further developments)

• Analytical and conceptual skills, including critical thinking and insights into solution directions

• Deep understanding of building service experience

• Very good critical thinking skills (ask what does/does not make sense)

• Ability to listen, observe/investigate (incl. "reading between the lines" the unspoken feelings/emotions of users), prioritize insights, drive the research activity independently, handle findings objectively (being unbiased), quickly deep dive in topics where you are not an expert incl. secondary research/self-immersion

• Ability to make use of available (software) tools for remote research activities/workshops and select appropriate methods and techniques depending on specific cases

+Plus points:

• Basic knowledge of SAP technology, understanding SAP processes and flow charts, and/or experience in collaboration with SAP developers

Please apply online at: https://tiny.pl/bb6dh2bv