Assistant Accounting Service Manager

We are looking for a proactive and detail-oriented Assistant Accounting Service Manager to support our accounting service team in delivering accurate, timely, and high-quality financial services. This role is ideal for someone passionate about fostering team success, ensuring smooth daily operations, and addressing client needs with professionalism and efficiency.

1. Working location: 9th Floor, Ree Tower, 9 Doan Van Bo, Ward 13, District 4, HCMC

2. Working hours: This position requires direct client interaction within the US, with working hours aligned to US time zone from 9PM – 6AM (Mon – Fri). Flexibility and remote work options are available.

3. Responsibilities:

a. Team Support and Coordination

- Assist in supervising and mentoring the accounting service team.

- Coordinate team schedules to ensure adequate coverage and adherence to client deliverables and deadlines.

- Provide input on training plans to help team members improve technical skills and productivity in accounting tasks.

- Act as a back-up for team members during staff turnover or high-demand periods.

b. Accounting Service Operations

- Ensure smooth daily operations, adhering to established accounting policies and procedures.

- Address escalated client inquiries or issues related to accounting services, ensuring timely and effective resolution.

- Support in monitoring workflows and identifying areas for process and accuracy improvements.

c. Performance Monitoring

- Track team performance metrics and ensure alignment with department and client goals.

- Collaborate with the Accounting Service Manager to analyze performance data and client feedback.

- Implement and maintain quality control measures to ensure accuracy and timeliness in deliverables.

d. Client Interaction

- Assist in maintaining strong relationships with key clients by addressing their accounting-related inquiries.

- Support the preparation of regular reports on team performance and service improvements for clients.

e. Process Improvement

- Stay informed about industry trends and recommend ways to optimize accounting workflows and technologies.

- Contribute to the development and execution of innovative strategies to enhance client satisfaction and service efficiency.

1. Qualifications:

- Bachelor‘s degree in Accounting, Finance, or a related field.

- Proven experience (7 years) in accounting, finance

- Previous experience (1+ years) in a supervisory role

- Preferably candidate with experience in BPO, finance service company

- Strong knowledge of accounting principles, standards, and regulations (e.g., GAAP).

- Proficient in using accounting software and tools

- Great communication and interpersonal skills, with a proven ability to build rapport, influence stakeholders, and manage client relationships effectively.

- Demonstrated ability to prioritize tasks, meet deadlines.

2. Work Behavior:

- Ability to lead, plan and manage in an entrepreneurial, team-oriented environment.

- Highly organized with strong project management skills, and drive to meet organizational objectives; ability to manage multiple projects on interrelated timelines.

- Demonstrate experience in getting things done in a dynamic, entrepreneurial environment.