Application Specialist (Invitro Diagnostics Medical Devices) - Attractive Salary

Key Job Purpose :

• To execute field service activities to get higher customer satisfaction under Application Supervisor/ Manager’s supervision.

• To assist Supervisor/ Manager in making plan and supervise field service activities under Service plan.

Summary of Functional Duties & Responsibilities :

1. To support Managers/ Supervisors to provide solution, plan and resource for manpower, training, tools, spare part and service materials to adapt customer requirements

2. To read update and follow company's standard operating procedures and guidelines in daily work.

3. To support Managers/Supervisor to make, review and improved standard operating procedures and guidelines.

4. To execute activities to achieve Service KPI

5. To make technical/ application documents required for customer service and edit to improve under manager/supervisor’s instruction.

6. To collect market & customer information, feedback to sales department or Manager/ Supervisor. Support to collect customer satisfaction level.

7. To execute field service activities (installation, training and support) to end users with correct plan, procedures, policies and documentation requirements.

8. To join Service meeting & training according to Manager/ Supervisor’s instruction.

9. To conduct and support technical or application trainings in territory for new staffs, distributors. Arranges knowledge and troubleshooting transfer to the Team for the specific products/applications. Active member of Customer Care team.

10. To support new employees in solving complex problem situations at customers. Responsible for investigating and proposing solutions to managers/ superiors in important and complicated matters related to the scope of responsibility.

11. To provide application, scientific and product information to customers and other departments in company.

12. To support field events to promote customer satisfaction & awareness of Sysmex brand according to Service Manager/ Supervisor’s instruction

Job Specification :

• Minimum Education Required Diploma in College/ University or • equivalent. Graduated from University of Medicine and Pharmacy in Medical Laboratory Technology is desired.

• Minimum Experience Required : 5 Years relevant working experience in technical service management work in IVD field

• Skills and Knowledge Required PC literate, Good English Communication

• Attitude Required Higher sensitivity to customer satisfaction with positive mindset of teamwork & compliance

• Knowledge Desired but not Essential Basic Application Knowledge about hematology, hemostasis, urinalysis, immunology & bio-chemistry

• Travel Requirement Flexible to respond to customer request & regional meeting/training

* Key Competencies :

1. Professional / Technical Expertise

2. Organisation and Accomplishment

3. Judgment - Problem Solving

4. Customer Orientation