Air-Ocean Pricing

• Work directly with shipping lines, sea/air freight agents to secure the best import/export rates.

• Coordinate with overseas agents to verify rates and services at the destination ports.

• Work directly with customers to gather shipment information.

• Support and advise customers on CEA services.

• Ensure accurate data entry into the CEA system.

• Issue B/Ls & facilitate smooth cargo release, coordinate and communicate with customers, warehouses, and other relevant parties.

• Update instructions from shipping lines, compare with bookings, process SI and VGM on time between customers and carriers, report discrepancies between SI and system, and update/send information to related parties.

• Handle and amend B/Ls as required.

• Check and issue relevant certificates for shipments.

• Consolidate shipment costs: documents, invoices, and payment requests in a timely manner.

• Prepare accounts receivable and send to customers.

• Prepare and track monthly cargo reports.

• Minimum qualification in Import-Export, Logistics, Maritime, Shipping, Marine Economics, or equivalent.

• At least 3 years of relevant experience in customer service within the shipping industry.

• Experience working with shipping lines.

• Positive attitude and ability to handle work pressure.

• Teamwork skills.

• Strong communication and interpersonal skills.

• Proficiency in English (spoken and written).

• Ability to work independently.

• Problem-solving skills.

• Strong knowledge of Microsoft Office applications.