Aftersales Policy Management
Mô tả công việc
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- Develop and Propose AfterSales Policies: Collaborate with relevant Dept. to create and improve of policies for AfterSales , encompassing both service and spare parts operations and pricing.
- Review and Adjust Policies: Continuously monitor the effectiveness of existing policies and make necessary adjustments to align with market changes, customer needs, and internal goals.
- International and National Policy Alignment: Ensure policies can work and aligned across different regions, considering both local/national and international standards and regulations.
- Cross-Functional Collaboration: Collaborate with technical, service, and sales teams to integrate best practices and feedback into policy formulation.
- Customer Satisfaction Focus: Propose and implement policies that directly contribute to customer satisfaction by enhancing service quality, parts availability, and overall customer experience.
- Data-Driven Approach: Collaborating with aftersales and market teams to perform data analytics and market surveys to assess policy impact and identify areas for improvement.
- Compliance & Legal Oversight: Ensure all AfterSales policies comply with relevant regulations and industry standards, both locally and internationally.
- Technical Expertise: Leverage technical knowledge of vehicle operations and components (preferred) to develop more effective and precise policies related to service and parts management.
- Reporting: Prepare regular reports on policy performance and present actionable insights to senior management.
- Drive Business Growth: Design policies that support business growth strategies by improving operational efficiency and enhancing customer loyalty.
Yêu cầu công việc
- Bachelor's degree in Business, Engineering, Automotive Technology, or related field.
- Minimum 3 years in AfterSales roles (service, spare parts) within the automotive industry, covering both national and international operations.
- Proven experience in policy development, review, and implementation.
- Strong knowledge of the automotive market (2-wheelers and 4-wheelers) and industry regulations.
- Technical background in vehicle manufacturing, mechanics, or automotive technology is a plus.
- Excellent analytical and problem-solving skills, with the ability to turn data into actionable policy decisions.
- Strong communication (English is a must) and stakeholder management skills.
- Ability to work cross-functionally with technical, service, and business teams.
- Proficient in Microsoft Office and other relevant software tools (able to read & work with Technical Drawing is a plus).
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Tỷ lệ cạnh tranh
VietnamWorks tính toán tỷ lệ cạnh tranh của bạn dựa trên thông tin ứng tuyển của bạn và so sánh nó với các ứng viên khác cho công việc này sau khi bạn ứng tuyển.
Thông tin việc làm
01/10/2024
Nhân viên
Khoa Học & Kỹ Thuật > Kỹ Thuật Ô Tô
Hậu Mãi Khách Hàng, Ô Tô Điện, Xây Dựng Chính Sách
Ô tô
Bất kỳ
5
Không hiển thị
Địa điểm làm việc
Symphony Building, Chu Huy Man Street, Long Bien District, Hanoi
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